Cancellation/No-Show Policy

We require a card on file for reservations. Your card data is protected. Please give us more than 24 hours notice for cancelling, rescheduling, or significantly modifying your reservation. An example of significantly modifying is cancelling a color service, but keeping the haircut. A charge of 50% of the scheduled service will be applied for notice within 24 hours of your reservation. Reservations that are missed without notice will be charged 100% of the cost of the scheduled service. Arriving 15 minutes late or longer is considered a no-notice cancellation as the service provider can’t guarantee enough time to complete the service or services. Exceptions to our cancellation policy are at our sole discretion.

Microblading, lash extensions, and Keratin treatments require a $50 deposit to book which will be deducted from the transaction after the completed service. These services apply to our cancellation policy. Deposits are nonrefundable.

Thank you for your understanding and support!

Hair Extensions

A free consultation and 50% deposit is required to book a hair extensions application. Pricing will be quoted at the consultation. Cancellation or changes to your hair extensions application appointment must be made 72 hours prior to the scheduled appointment or deposit will be forfeited. You must then make a new appointment and another deposit will be required. If you change the color or texture of your hair between the consultation and the application appointment, you agree to notify Genesis Hair & Day Spa prior to the application appointment to schedule a new consultation. A new deposit may be necessary.

How to Cancel or Reschedule

You can cancel or reschedule online by clicking our "Book Online" button, log in, navigate to My Account>Appointments>Future Appointments. You will not be able to do this online within 24 hours of the scheduled appointment. Please call to give us notice. You're subject to the above policy. If you prefer, give us a call for assistance.

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